escalated-dev / escalated-laravel

v1.9.17 2026-11-07 18:48 UTC

Requires

• php: ^8.2
• dragonmantank/cron-expression: ^3.3
• escalated-dev/locale: ^0.1.8
• firebase/php-jwt: ^6.10|^7.0
• illuminate/contracts: ^11.39|^12.0|^13.0
• inertiajs/inertia-laravel: ^2.0|^3.0
• league/commonmark: ^2.0
• league/oauth2-client: ^2.7
• onelogin/php-saml: ^4.3
• pragmarx/google2fa: ^8.0|^9.0
• symfony/dom-crawler: ^6.0|^7.0

Requires (Dev)

• laravel/pint: ^1.29
• orchestra/testbench: ^9.0|^10.0|^11.0
• pestphp/pest: ^2.0|^3.0|^4.0
• pestphp/pest-plugin-laravel: ^2.0|^3.0|^4.0

MIT

• support
• laravel
• tickets
• helpdesk
• customer-support

Published on Packagist.org on 2026-11-07 18:49 UTC

README

_{العربية · Deutsch · English · Español · Français · Italiano · 日本語 · 한국어 · Nederlands · Polski · Português (BR) · Русский · Türkçe · 简体中文}

Escalated for Laravel

Add a complete helpdesk to your Laravel app.
Tickets, SLAs, escalation rules, an agent inbox and a customer portal, running on your own database.

Website · Docs · Cloud · Changelog

What it does

An inbox your agents can work in all day Conversation, internal notes, canned replies and SLA timers on one screen. Tickets also arrive by email through Mailgun, Postmark, SES or IMAP.
	SLAs and escalation rules you can see Response and resolution targets per priority with business hours, rules that escalate or reassign when they slip, and reports on breaches.
A customer portal that's already built Customers open tickets, reply and check status inside your app. Embed the widget on other sites with one script tag.

Features

Tickets Create, assign, reply, resolve, reopen Configurable status transitions Split a reply into a new ticket Snooze with automatic wake Tags, attachments, activity timeline	Agent workspace Queue with filters and saved views Bulk actions and internal notes Canned responses Departments with round-robin assignment Real-time updates with polling fallback	SLAs and escalation Response and resolution targets per priority Business hours Automatic breach detection Rules that escalate, reassign or notify
Customers Self-service portal: open, reply, track Verified guest tickets with private links Embeddable widget, form or live chat Knowledge base, on or off	Email Inbound via Mailgun, Postmark, SES, IMAP Per-event notifications and webhooks Correct threading in mail clients Branded templates	Admin and access Departments, SLA policies, rules, reports Roles, permissions, two-factor, SSO Admin inside your own admin panel Agent API for creating tickets

_{Every feature in detail}

Quick start

composer require escalated-dev/escalated-laravel
npm install @escalated-dev/escalated
php artisan escalated:install
php artisan migrate

Then visit /support. Needs PHP 8.2+ and Laravel 11.39 or newer. The getting started guide covers user model setup and access gates.

Learn more

• All features · Getting started · Installation
• Frontend integration and theming · Customization
• Configuration, hosting modes, events and routes · Configuration reference
• SLA policies · Escalation rules · Ticket access and routing
• Inbound email · Embedding the widget · Guest access
• Plugins · Newsletters · Tenancy

Escalated is also available for Rails, Django, NestJS, AdonisJS, Symfony, Phoenix, Go, .NET, Spring, WordPress and Filament. The UI lives in escalated.

License

MIT. Copyright (c) Escalated.dev. See LICENSE.