README

Drop the Reqdesk support widget into any Filament v4 or v5 panel, configure every option from a native settings page, and HMAC-sign authenticated Laravel users so they never see a second login.

use Reqdesk\Filament\ReqdeskWidgetPlugin;

public function panel(Panel $panel): Panel
{
    return $panel->plugin(ReqdeskWidgetPlugin::make());
}

That's the whole wire-up. REQDESK_API_KEY + REQDESK_SIGNING_SECRET in .env, plus the line above, and your admins see the widget already logged in as themselves.

Why this plugin
Requirements
60-second quickstart
Configuration reference — every setting, every env var
Signed host-app identity — how the no-login flow works + custom resolvers
Security & threat model
Custom menu actions cookbook
Multi-panel & multi-tenant
Troubleshooting
Upgrade guide
Contributing
Security policy
Changelog

Why this plugin

Laravel teams running Filament already have the information Reqdesk needs in order to trust a user: the session and the user's email. This plugin closes the loop so there's no second login prompt, no user-pasted email form, and no redirect ping-pong — the widget opens straight into the admin's ticket history.

One-line registration on your PanelProvider.
Render hook injection into PanelsRenderHook::BODY_END, scoped to the panel you register it on. No global script tag, no layout edits.
Signed host-app identity by default — Laravel's authenticated user is HMAC-signed (sha256={hex} over "{ts}.{email}") so the widget trusts the email without an SSO round-trip.
Swappable resolver — implement WidgetUserResolver when your user model doesn't expose ->email / ->name directly.
Two-mode auth — the widget automatically switches between auth_mode_when_signed (default signed) and auth_mode_when_anonymous (default email) based on Laravel's session.
Full settings page covering every ReqdeskWidgetConfig key across seven tabs.
spatie/laravel-settings persistence with encrypted api_key and signing_secret columns and env-backed first-load defaults.
Install + doctor commands that fail fast on missing env vars and run a non-destructive health check.
Strict mode (REQDESK_STRICT=true) promotes missing configuration to a hard exception at boot — great for staging, off by default in production.
Arabic and English translations shipped.

Requirements

Package	Version
PHP	8.2, 8.3, 8.4
Laravel	11.28+, 12.x
Filament	4.x or 5.x
spatie/laravel-settings	3.4+

Laravel 11.0 – 11.27 is supported only on the Filament 4.x lane; Filament 5 requires Laravel 11.28+.

Installation at a glance

composer require dits-sa/reqdesk-filament-widget
php artisan reqdesk-widget:install

REQDESK_API_KEY=rqd_pk_your_project_key
REQDESK_SIGNING_SECRET=your_server_side_hmac_secret

->plugin(ReqdeskWidgetPlugin::make())

Full walkthrough: docs/01-quickstart.md. The install command runs the package migration non-interactively, so CI / --no-interaction deploys land with the settings table populated.

Navigation & placement

By default the settings page appears under its own "Reqdesk" group with a lifebuoy icon. Place it under an existing group, pin a sort position, and swap the icon with the fluent builders:

use App\Filament\Navigation\NavigationGroup;
use Reqdesk\Filament\ReqdeskWidgetPlugin;

$panel->plugin(
    ReqdeskWidgetPlugin::make()
        ->navigationGroup(NavigationGroup::Support) // string or UnitEnum
        ->navigationSort(60)
        ->navigationIcon('heroicon-o-chat-bubble-left-right') // string or BackedEnum
);

Any of the three builders may be omitted; omitted ones keep their existing defaults. The group accepts plain unit enums as well as backed enums, matching Filament's own navigation signature.

Access control

The settings page exposes api_key and signing_secret, so multi-role panels should gate it. Pass a Gate ability or a closure to authorize():

// String ability — pairs with a Gate::define(...) or a Policy
$panel->plugin(
    ReqdeskWidgetPlugin::make()->authorize('reqdesk.settings.manage')
);

// Closure — receives the current user (nullable)
$panel->plugin(
    ReqdeskWidgetPlugin::make()->authorize(
        fn ($user): bool => $user?->isAdmin() ?? false,
    )
);

When authorize() is not called the page stays accessible (unchanged default). bezhansalleh/filament-shield consumers can leave authorize() unset and rely on Shield's per-page permission auto-discovery — ReqdeskSettings participates in shield:generate like any other Filament page.

Multi-panel usage

Each ->plugin(ReqdeskWidgetPlugin::make()) call produces its own plugin instance, and the render hook is scoped to the registering panel's id. Two panels, two independent configurations:

// AdminPanelProvider
$panel->plugin(ReqdeskWidgetPlugin::make()->navigationGroup('Support'));

// AgentPanelProvider — widget only, no settings page
$panel->plugin(
    ReqdeskWidgetPlugin::make()
        ->registerSettingsPage(false)
);

The widget is injected only into the panels that register the plugin.

See docs/06-multi-panel.md for the deep dive.

Custom guards & identity middleware

The signed-identity refresh endpoint is protected by web,auth by default. Consumers on a non-default guard (for example a Filament panel authenticated through auth:agent or a portal using a custom session driver) can override the middleware stack via env:

# Single non-default guard
REQDESK_IDENTITY_MIDDLEWARE=web,auth:agent

# Multiple guards — auth middleware tries each left-to-right
REQDESK_IDENTITY_MIDDLEWARE=web,auth:web,agent

The endpoint itself can also be moved:

REQDESK_IDENTITY_ENDPOINT=/support/identity

Both values are also exposed through config/reqdesk-widget.php under the identity key if you prefer a published config over env.

See docs/03-identity.md for the full identity flow.

License

MIT — see LICENSE.md.

dits-sa / reqdesk-filament-widget

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