coldtrick/user_support

Offers different community master features to support your users

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Type:elgg-plugin

v4.0.4 2019-08-22 07:43 UTC

This package is auto-updated.

Last update: 2020-03-31 10:23:41 UTC


README

Elgg 3.0 Build Status Scrutinizer Code Quality Latest Stable Version License

Offers different community master features to support your users.

Features

  • Contextual Help: Write help text on the page where it applies

  • Support Tickets

    • Allow your users to ask a question
    • Assign Support Staff to handle tickets
    • Get notifications when
      • A new ticket is (re) opened
      • A ticket is closed
      • A comment has been made on a ticket
  • FAQ

    • add site and group FAQ's
    • promote support tickets to FAQ items
    • organize FAQ's with tags
    • search FAQ by multiple tags and free text search