coldtrick/user_support

Offers different community master features to support your users

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ColdTrick
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Type:elgg-plugin

v10.0 2023-11-30 09:41 UTC

README

Elgg 5.1 Lint Checks Latest Stable Version License

Offers different community master features to support your users.

Features

  • Contextual Help: Write help text on the page where it applies

  • Support Tickets

    • Allow your users to ask a question
    • Assign Support Staff to handle tickets
    • Get notifications when
      • A new ticket is (re) opened
      • A ticket is closed
      • A comment has been made on a ticket
  • FAQ

    • add site and group FAQ's
    • promote support tickets to FAQ items
    • organize FAQ's with tags
    • search FAQ by multiple tags and free text search