coldtrick / user_support
Offers different community master features to support your users
Fund package maintenance!
ColdTrick
www.paypal.me/ColdTrick
Installs: 2 020
Dependents: 0
Suggesters: 0
Security: 0
Stars: 13
Watchers: 6
Forks: 5
Open Issues: 1
Type:elgg-plugin
Conflicts
- elgg/elgg: <6.0
This package is auto-updated.
Last update: 2024-11-18 11:16:06 UTC
README
Offers different community master features to support your users.
Features
-
Contextual Help: Write help text on the page where it applies
-
Support Tickets
- Allow your users to ask a question
- Assign Support Staff to handle tickets
- Get notifications when
- A new ticket is (re) opened
- A ticket is closed
- A comment has been made on a ticket
-
FAQ
- add site and group FAQ's
- promote support tickets to FAQ items
- organize FAQ's with tags
- search FAQ by multiple tags and free text search