excelle-insights / ai-whatsapp

v1.0.0 2026-09-21 18:26 UTC

Requires

• php: >=8.1
• ext-json: *
• ext-pdo: *
• guzzlehttp/guzzle: ^7.0
• vlucas/phpdotenv: ^5.7

Requires (Dev)

• robmorgan/phinx: ^0.16

proprietary

• whatsapp
• assistant
• ai
• chatbot
• openai
• llm

Published on Packagist.org on 2026-09-21 19:20 UTC

README

Standalone Composer package: one trainable AI core for WhatsApp auto-reply, in-app user guidance, diagnosis support and business analysis — same install pattern as excelle-insights/whatsapp, working with any LLM provider (OpenAI, OpenRouter, Ollama, Together, vLLM…), not just OpenAI.

Name history: folder/repo are now ai-assistant; own tables are ai_assistant_*. The composer name excelle-insights/ai-assistant and the PHP namespace ExcelleInsights\AiAssistant\… are kept until hosts migrate (then they become excelle-insights/ai-assistant / …\AiAssistant\…).

No edits to vendor/excelle-insights/whatsapp required.

Full step-by-step guides live in docs/ (install, connect, knowledge, WhatsApp channel, one-AI router, config, troubleshooting, LLM providers + table rename).

Features

• Hooks after WhatsappService::processWebhookPayload() — no vendor edit.
• One AI for all channels: WhatsApp reply, knowledge-based user guide, vehicle-diagnosis support, business analysis (host routes per intent).
• Any LLM via Contracts\LlmClientInterface + Support\LlmFactory (LLM_PROVIDER=openai|openrouter|together|ollama|vllm|lmstudio|custom).
• Trainable per company_id: FAQs, services, pricing, How-To guides via ai_assistant_knowledge (embeddings + keyword search) and self-learning ai_assistant_training. No company model? Set AI_ASSISTANT_TENANT_ID=0 and pass 0 everywhere — company_id is only a scoping key, see docs/02-connect-application.md.
• Own tables (AI_ASSISTANT_TABLE_PREFIX, default ai_assistant; legacy AI_WHATSAPP_TABLE_PREFIX still honoured) + SystemContextProviderInterface to pull host data without FK tangles. Rename migration included.
• Async queue ai_assistant_queue + whatsapp_conversations / whatsapp_messages bridge.

Requirements

• PHP >= 8.1, PDO MySQL, ext-json
• For the WhatsApp channel: host app with excelle-insights/whatsapp tables (whatsapp_business_profiles, whatsapp_messages, whatsapp_conversations, whatsapp_credentials, whatsapp_access_tokens). Other channels need no WhatsApp tables.
• Host .env LLM (OpenAI default; alternatives in docs/08-llm-providers-and-rename.md):

  LLM_PROVIDER=openai
  LLM_API_KEY=sk-proj-...        # or OPENAI_API_KEY (fallback)
  LLM_MODEL=gpt-4o               # or OPENAI_MODEL (fallback)
  OPENAI_WHISPER_MODEL=whisper-1
  LLM_REQUEST_TIMEOUT=30
  AI_RATE_LIMIT_PER_HOUR=60
  

• Host .env auto-reply + tables:

  # Toggle AI auto-reply for inbound WhatsApp messages. false/0 disables.
  AI_ASSISTANT_AUTO_REPLY=true
  # Canonical prefix for ai_assistant_knowledge / _sessions / _queue / _training / _schema / _reference.
  AI_ASSISTANT_TABLE_PREFIX=ai_assistant
  # Legacy fallbacks (pre-rename installs). Remove after migrating.
  AI_WHATSAPP_TABLE_PREFIX=ai_whatsapp
  # Optional fallback template id to queue when the 24h session window is closed.
  # 0 = try direct send anyway (will fail if window closed). Set to an Approved
  # whatsapp_templates.template_id to queue a template instead.
  AI_ASSISTANT_FALLBACK_TEMPLATE=0
  

• Migrations need DB_HOST / DB_NAME / DB_USER / DB_PASSWORD in host .env (runtime PDO is injected by the host, or built from DB_DSN by the facade).

Installation

1. Require via Composer

composer require excelle-insights/ai-assistant

Or for local dev add to host composer.json:

"repositories": [
  {"type": "vcs", "url": "/usr/local/var/www/ai-assistant"}
],
"require": {
  "excelle-insights/ai-assistant": "*"
}

composer update excelle-insights/ai-assistant

2. Run package migrations (own phinx.php, like whatsapp package)

# AI package tables:
vendor/bin/phinx migrate -c vendor/excelle-insights/ai-assistant/phinx.php

# Or from package dir:
cd /usr/local/var/www/ai-assistant && vendor/bin/phinx migrate -c phinx.php

Creates (prefix from TablePrefix::get(), default ai_assistant):

• {prefix}_knowledge (company_id, category, title, content, embedding, source, status)
• {prefix}_sessions (conversation_id, company_id, history_json, expires_at)
• {prefix}_queue (conversation_id, wa_message_id, status, payload, attempts, error)
• {prefix}_training (company_id, question, answer)
• {prefix}_schema (learned field descriptions)
• {prefix}_reference (lookup summaries: services + prices, counts)

Upgrading from ai_whatsapp_*? Migration 20260922000000 renames old → new, data preserved — see docs/08-llm-providers-and-rename.md §3.

No company_id column added to vendor whatsapp_* tables.

3. Hook inbound (host adds 2 lines, no vendor edit)

In api/whatsapp/callback.php and api/src/Controllers/WhatsappController.php::webhookProcess() after WhatsappService::processWebhookPayload($payload):

if (class_exists(\ExcelleInsights\AiAssistant\Facade\AiAssistantManager::class)) {
    (new \ExcelleInsights\AiAssistant\Services\AiAssistantService())->onInboundMessages($results);
}

$results is the array returned by processWebhookPayload (['type'=>'message', 'wa_message_id'=>..., 'conversation_id'=>...]).

4. Provide system context (host implements interface)

// api/src/Services/MaintainaContextProvider.php
use ExcelleInsights\AiAssistant\Contracts\SystemContextProviderInterface;

class MaintainaContextProvider implements SystemContextProviderInterface {
  public function getCompanyContext(int $companyId): array {
    $db = \ExcelleCore\Core\Database::getInstance()->getConnection();
    $row = $db->query("SELECT name FROM companies WHERE id=$companyId")->fetch();
    return ['name'=>$row['name'], 'services'=> $db->query("SELECT name FROM service_types WHERE company_id=$companyId")->fetchAll(PDO::FETCH_COLUMN)];
  }
  public function getCustomerContext(int $conversationId): array { /* last 3 service_records like AiController.php:604 */ return []; }
  public function getCompanyKnowledge(int $companyId, string $query, int $k=5): array { /* FTS over ai_assistant_knowledge */ return []; }
  public function canAutoReply(int $conversationId): bool { return true; } // business hours, opt-in
}

Pass to manager (any LlmClientInterface accepted — use LlmFactory::make() for env-driven provider selection):

use ExcelleInsights\AiAssistant\Support\LlmFactory;

$ai = new \ExcelleInsights\AiAssistant\Facade\AiAssistantManager(
  pdo: \ExcelleCore\Core\Database::getInstance()->getConnection(),
  contextProvider: new MaintainaContextProvider(),
  openAI: LlmFactory::make() // or new \ExcelleCore\AI\OpenAIClient() to reuse host's
);

If you don't provide openAI, the package builds one via LlmFactory::make() reading LLM_* (fallback OPENAI_*) from host .env.

Any app works here: any PDO, any SystemContextProviderInterface implementation, any LlmClientInterface (LlmFactory::make() or your own) — ExcelleCore\* above is just the MaintainA example.

5. Train

curl -X POST https://host/api/integrations/whatsapp/ai-knowledge/import \
  -H "Authorization: Bearer $TOKEN" -H "Content-Type: application/json" \
  -d '{"csv":"category,title,content\n\"Working Hours\",\"Opening hours\",\"Mon-Fri 8am-5pm, Sat 8-12\""}'

Or via service:

use ExcelleInsights\AiAssistant\Services\KnowledgeService;
use ExcelleInsights\AiAssistant\Services\TrainingService;

$knowledge = new KnowledgeService($pdo, LlmFactory::make());
$training = new TrainingService($pdo, $knowledge);
$training->ingest($companyId, "Return Policy", "30 days...", "manual");

File import: POST https://host/api/integrations/whatsapp/ai-knowledge/import (CSV; see docs/03-knowledge-training.md).

Configuration

config/ai-assistant.php (publish to host config/ if needed):

return [
  'table_prefix' => $_ENV['AI_ASSISTANT_TABLE_PREFIX'] ?? $_ENV['AI_WHATSAPP_TABLE_PREFIX'] ?? 'ai_assistant',
  'llm' => [ // canonical — any OpenAI-compatible provider (see Support\LlmFactory)
    'provider' => $_ENV['LLM_PROVIDER'] ?? 'openai',
    'api_key' => $_ENV['LLM_API_KEY'] ?? $_ENV['OPENAI_API_KEY'] ?? '',
    'base_url' => $_ENV['LLM_BASE_URL'] ?? $_ENV['OPENAI_BASE_URL'] ?? null,
    'model' => $_ENV['LLM_MODEL'] ?? $_ENV['OPENAI_MODEL'] ?? 'gpt-4o',
    'embedding_model' => $_ENV['LLM_EMBEDDING_MODEL'] ?? 'text-embedding-3-small',
    'timeout' => (int)($_ENV['LLM_REQUEST_TIMEOUT'] ?? $_ENV['OPENAI_REQUEST_TIMEOUT'] ?? 30),
    'whisper_model' => $_ENV['OPENAI_WHISPER_MODEL'] ?? 'whisper-1',
  ],
  'auto_reply' => [
    'enabled' => ($_ENV['AI_ASSISTANT_AUTO_REPLY'] ?? $_ENV['AI_WHATSAPP_AUTO_REPLY'] ?? 'true') !== 'false',
    'outside_session_use_template' => true, // 24h window → queue template
    'fallback_template_id' => (int)($_ENV['AI_WHATSAPP_FALLBACK_TEMPLATE'] ?? 0),
  ],
];

How It Works

1. Inbound POST /api/integrations/whatsapp/webhook (router flattened {field,value}) → WhatsappService::processWebhookPayload() inserts whatsapp_messages direction=inbound + whatsapp_conversations + events.
2. Hook calls AiAssistantService::onInboundMessages() for each new wa_message_id.
3. Context via SystemContextProvider + Knowledge via KnowledgeService::search($companyId, $messageBody, 5).
4. Prompt built and sent via the configured LLM (LlmClientInterface::chat(), default model from LlmFactory::defaultModel()).
5. Reply via WhatsappApi::sendTextMessage($from, $reply) if isSessionActive() else enqueue to whatsapp_queue with template.

Same core answers guide/diagnosis/analysis requests — the host routes per intent (see docs/05-one-ai-router.md).

Pushing Changes

cd /usr/local/var/www/ai-assistant
git add .
git commit -m "feat: ..."
git push origin main   # origin = [e-mail]:excelle-insights/ai-assistant.git

# Host picks it up:
cd /path/to/host/api && composer update excelle-insights/ai-assistant

(Cutting over to composer name excelle-insights/ai-assistant happens as a separate versioned step once hosts are ready.)

References

• Step-by-step: docs/ (esp. 08-llm-providers-and-rename.md)
• Black-box proposal: BLACKBOX_DECOUPLING_PROPOSAL.md
• Host AI: api/src/Controllers/AiController.php callAI(), host .env OPENAI_* / LLM_*
• WhatsApp vendor: api/vendor/excelle-insights/whatsapp/src/Facade/WhatsAppManager.php, WHATSAPP_MIGRATION_NOTES.md (host docs)