escalated-dev / escalated-filament

v1.4.7 2026-11-07 18:59 UTC

Requires

• php: ^8.2
• escalated-dev/escalated-laravel: ^1.9.1
• escalated-dev/locale: ^0.1
• filament/filament: ^4.0 || ^5.0

Requires (Dev)

• laravel/pint: ^1.29
• orchestra/testbench: ^9.0|^10.0|^11.0
• pestphp/pest: ^2.0|^3.0|^4.0
• pestphp/pest-plugin-laravel: ^2.0|^3.0|^4.0

MIT

• support
• laravel
• tickets
• helpdesk
• customer-support
• filament

Published on Packagist.org on 2026-11-07 18:59 UTC

README

_{العربية · Deutsch · English · Español · Français · Italiano · 日本語 · 한국어 · Nederlands · Polski · Português (BR) · Русский · Türkçe · 简体中文}

Escalated for Filament

Run the Escalated helpdesk inside your existing Filament admin panel.
Tickets, departments, SLA policies, escalation rules and macros as native Filament resources, backed by Escalated for Laravel.

Website · Docs · Cloud · Changelog

What it does

Your helpdesk in the panel you already use Ticket lists with filters, quick tabs and bulk actions, and a ticket page with the conversation, SLA details and one-click reply, assign and macro actions.

The same engine as Escalated for Laravel SLAs, escalation rules, events and webhooks all come from escalated-laravel, so nothing is duplicated and nothing drifts.

Features

Tickets List, view and create pages Filters for status, priority, agent, SLA Tabs: mine, unassigned, urgent, breaching Bulk assign, status, priority, tags, close Reply, note, assign, follow, apply macro Custom ticket actions from your config	Admin resources Departments with agent assignment Tags with a color picker SLA policies per priority Escalation rule condition/action builder Canned responses with categories Macros with reorderable steps	Dashboard widgets Open, unassigned, breached and CSAT stats Tickets by status and priority charts CSAT overview Recent tickets Tickets with breached SLAs
Conversation Reply thread with internal notes Pinned notes and canned replies Activity audit log per ticket Ticket followers Star satisfaction rating	Pages Support dashboard with every widget Date-range reports by department Settings for prefix, guests, auto-close, attachments	Newsletters (optional) Markdown newsletters with scheduled send Static and dynamic recipient lists Reusable templates with themes

_{Every feature in detail}

Quick start

composer require escalated-dev/escalated-laravel escalated-dev/escalated-filament
php artisan escalated:install
php artisan migrate

Then define the escalated-agent and escalated-admin gates and add EscalatedFilamentPlugin::make() to your panel. Needs PHP 8.2+, Laravel 11 or 12 and Filament 3.x, 4.x or 5.x. The installation guide has both steps.

Learn more

• All features · How it works · Installation
• Configuration, views and translations · Ticket access and routing · Plugins
• Escalated for Laravel for the core configuration reference

Escalated is also available for Laravel, Rails, Django, NestJS, AdonisJS, Symfony, Phoenix, Go, .NET, Spring and WordPress. The shared Vue UI lives in escalated.

License

MIT. Copyright (c) 2026 Escalated.dev. See LICENSE.