README

Laravel Package for complete integration with Desk365 Ticketing API. This package provides comprehensive access to all Desk365 API endpoints including Tickets, Agents, Customers, Comments, Attachments, and Reports.

Installation

You can install the package via composer:

composer require devmatika/desk365

You can publish the config file with:

php artisan vendor:publish --tag="desk365-config"

This is the contents of the published config file:

return [
    'base_url' => env('DESK365_BASE_URL', 'https://api.desk365.com'),
    'api_key' => env('DESK365_API_KEY', ''),
    'api_secret' => env('DESK365_API_SECRET', null),
    'timeout' => env('DESK365_TIMEOUT', 30),
    'retry_attempts' => env('DESK365_RETRY_ATTEMPTS', 3),
    'version' => env('DESK365_API_VERSION', 'v3'),
];

Configuration

Add the following to your .env file:

DESK365_BASE_URL=https://api.desk365.com
DESK365_API_KEY=your_api_key_here
DESK365_API_SECRET=your_api_secret_here
DESK365_TIMEOUT=30
DESK365_RETRY_ATTEMPTS=3
DESK365_API_VERSION=v3

Usage

Using the Facade

use Devmatika\Desk365\Facades\Desk365;
use Devmatika\Desk365\DTO\{
    TicketCreateDto,
    TicketUpdateDto,
    TicketFilterDto,
    CommentDto,
    AgentDto,
    CustomerDto,
    ApiConfigDto
};

// Initialize with config
$config = new ApiConfigDto(
    baseUrl: config('desk365.base_url'),
    apiKey: config('desk365.api_key'),
    apiSecret: config('desk365.api_secret'),
    timeout: config('desk365.timeout', 30),
    version: config('desk365.version', 'v3')
);

Desk365::init($config);

Available API Methods

Ticket Operations

Get All Tickets

$filters = new TicketFilterDto(
    status: 'open',
    priority: 'high',
    page: 1,
    perPage: 20
);
$response = Desk365::getAllTickets($filters);

Get Single Ticket

$response = Desk365::getTicket('TKT-001');

Create Ticket

$ticketData = new TicketCreateDto(
    email: 'customer@example.com',
    subject: 'Support Request',
    description: 'I need help with my account',
    assignedTo: 'agent_1',
    group: 'support',
    category: 'technical',
    status: 'open',
    priority: 1,
    type: 'Question'
);

$response = Desk365::createTicket($ticketData);

Create Ticket with Attachment

$ticketData = new TicketCreateDto(
    email: 'customer@example.com',
    subject: 'Support Request',
    description: 'I need help',
    assignedTo: 'agent_1',
    group: 'support',
    category: 'technical',
    file: $request->file('attachment')
);

$response = Desk365::createTicket($ticketData);

Update Ticket

$updateData = new TicketUpdateDto(
    status: 'in_progress',
    priority: 2,
    assignedTo: 'agent_2'
);

$response = Desk365::updateTicket('TKT-001', $updateData);

Delete Ticket

$response = Desk365::deleteTicket('TKT-001');

Search Tickets

$filters = new TicketFilterDto(status: 'open');
$response = Desk365::searchTickets('support request', $filters);

Close/Reopen Ticket

$response = Desk365::closeTicket('TKT-001');
$response = Desk365::reopenTicket('TKT-001');

Update Ticket Status/Priority

$response = Desk365::updateTicketStatus('TKT-001', 'closed');
$response = Desk365::updateTicketPriority('TKT-001', '3');

Comment Operations

Get All Comments

$response = Desk365::getComments('TKT-001', ['page' => 1, 'per_page' => 20]);

Get Single Comment

$response = Desk365::getComment('TKT-001', 'comment_123');

Add Comment

$comment = new CommentDto(
    content: 'This is a test comment',
    authorId: 'agent_1',
    authorName: 'John Doe',
    authorType: 'agent',
    isPublic: true
);

$response = Desk365::addComment('TKT-001', $comment);

Update Comment

$comment = new CommentDto(content: 'Updated comment');
$response = Desk365::updateComment('TKT-001', 'comment_123', $comment);

Delete Comment

$response = Desk365::deleteComment('TKT-001', 'comment_123');

Attachment Operations

Upload Attachment

$response = Desk365::uploadAttachment('TKT-001', $file, [
    'filename' => 'document.pdf',
    'description' => 'Support document'
]);

Get All Attachments

$response = Desk365::getAttachments('TKT-001');

Get Single Attachment

$response = Desk365::getAttachment('TKT-001', 'attachment_123');

Delete Attachment

$response = Desk365::deleteAttachment('TKT-001', 'attachment_123');

Download Attachment

$response = Desk365::downloadAttachment('TKT-001', 'attachment_123');

Agent Operations

Get All Agents

$response = Desk365::getAllAgents(['page' => 1, 'per_page' => 20]);

Get Single Agent

$response = Desk365::getAgent('agent_123');

Create Agent

$agentData = new AgentDto(
    name: 'John Doe',
    email: 'john@example.com',
    phone: '+1234567890',
    role: 'agent',
    isActive: true
);

$response = Desk365::createAgent($agentData);

Update Agent

$agentData = new AgentDto(name: 'Jane Doe', role: 'admin');
$response = Desk365::updateAgent('agent_123', $agentData);

Delete Agent

$response = Desk365::deleteAgent('agent_123');

Customer Operations

Get All Customers

$response = Desk365::getAllCustomers(['page' => 1, 'per_page' => 20]);

Get Single Customer

$response = Desk365::getCustomer('customer_123');

Create Customer

$customerData = new CustomerDto(
    name: 'John Customer',
    email: 'customer@example.com',
    phone: '+1234567890',
    company: 'Example Corp'
);

$response = Desk365::createCustomer($customerData);

Update Customer

$customerData = new CustomerDto(name: 'Jane Customer');
$response = Desk365::updateCustomer('customer_123', $customerData);

Delete Customer

$response = Desk365::deleteCustomer('customer_123');

Search Customers

$response = Desk365::searchCustomers('john', ['page' => 1]);

Report Operations

Get Ticket Statistics

$filters = new TicketFilterDto(status: 'open', dateFrom: '2024-01-01');
$response = Desk365::getTicketStatistics($filters);

Get Agent Statistics

$response = Desk365::getAgentStatistics('agent_123', '2024-01-01', '2024-12-31');

Get Dashboard Data

$response = Desk365::getDashboardData(['date_from' => '2024-01-01']);

Response Format

All methods return an ApiResponseDto object:

$response = Desk365::createTicket($ticketData);

if ($response->isSuccess()) {
    $data = $response->getData();
    $message = $response->getMessage();
    $statusCode = $response->getStatusCode();
    $meta = $response->getMeta(); // For pagination, etc.
} else {
    $errors = $response->getErrors();
    $message = $response->getMessage();
    $statusCode = $response->getStatusCode();
}

Error Handling

The package automatically handles errors and returns appropriate error responses:

$response = Desk365::getTicket('invalid_id');

if ($response->isError()) {
    Log::error('Desk365 Error', [
        'message' => $response->getMessage(),
        'errors' => $response->getErrors(),
        'status_code' => $response->getStatusCode()
    ]);
}

Testing

cd desk365api
composer install
composer test

API Documentation

For complete API documentation, visit: Desk365 API Docs

Changelog

Please see CHANGELOG for more information on what has changed recently.

Contributing

Please see CONTRIBUTING for details.

License

The MIT License (MIT). Please see License File for more information.

devmatika / desk365

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