README

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Uvdesk community helpdesk project skeleton packaged along with the bare essential utilities and tools to build and customize your own helpdesk solutions.

Visit our official demo website to see it in action!

Check out UVdesk on Symfony Official Website – Symfony

About

Build on top of symfony and backbone.js, uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine.

The standard distribution comes packaged along with the following helpdesk packages to cover a wide range of use-cases and requirements:

Core Framework - At the heart of the helpdesk system, the core framework consists of all the necessary apis required by your project and dependent packages to keep things running smoothly
Extension Framework - Introduces support for third-party package integration and development to easily build and extend the functionalities of your helpdesk system as per your requirements
Automation Bundle - Adds support for workflows and prepared responses to automate any specific operations within your helpdesk system
Mailbox Component - Convert and get all your emails to support tickets on UVDesk and manage customer query easily.
Support Center Bundle - Integrates the easily customizable support center portal to enable users to easily interact with the support staff through your helpdesk system

Reach out to us at our official gitter chat or by joining forum for any queries, concerns and feature request discussions.

The development of the uvdesk community edition is led by the uvdesk team and backed by Webkul. Visit our website to learn more about the UVDesk Helpdesk System.

Features

Translation Support (Multilingual)
Unlimited Agents, Group, Team, Customers, Tickets etc
Agent Privileges
No limit on the number of Mailbox/Email integration
Saved Replies for common queries
Filter based on ticket status, Id, agent, customer, etc
Block Spam
Agent Activity
Marketing Announcement
Kudos
reCAPTCHA option
Standard automated workflows
Notes for agents
Custom branding
Change logo & favicon
Broadcasting message
Ticket Forwarding
Prepared Response
Email Notification
Effective search
User Friendly Web Installer
Add multiple attachments
Powerful Knowledgebase/Faq (article, category & folder)
Ticket types, Multiple Tags
Email Templates
API-Doc
Edit/delete/pinned ticket and thread
Add a collaborator and much more.
Check Apps here.

Documentation

Visit docs.uvdesk.com to read our official documentation and learn more about the uvdesk community project.

We use Jekyll to develop and maintain our documentations. Consider contributing by submitting a pull request to our project's jeykll repository.

Requirements

OS: Ubuntu 16.04 LTS or higher / Windows 7 or Higher (WAMP / XAMPP).
SERVER: Apache 2 or NGINX.
RAM: 3 GB or higher.
PHP: 7.3 or higher.
Processor: Clock Cycle 1 Ghz or higher.
For MySQL users: 5.7.23 or higher.
Composer: 2 or higher.
PHP IMAP & PHP Mailparse for Ubuntu, Windows, Centos, Mac.

Installation

The installation process is broken down into two distinct steps:

Setup
Configuration

Setting up your helpdesk project

In this step of the installation process, you'll be downloading the helpdesk project skeleton and installing all of its dependent components.

As per your convenience, you can choose to either use composer for download the project and install all its dependencies automatically or directly download the project archive that comes pre-packaged with all of the project dependencies already installed.

We recommend using composer over direct download whenever possible. However, if your system does not have enough ram to execute composer operations properly (for example: installing on a shared host with limited system resources), we suggest using the direct download method instead to mitigate these kind of issues.

Irrespective of the method you use, the process to configuring your helpdesk remains the same.

Composer

You can use composer to setup your project by simply running the following command from your terminal:

$ composer create-project uvdesk/community-skeleton helpdesk-project

Direct Download

Alternatively, you can also download the zip archive of the latest stable release and extract its content by running the following commands from your terminal:

$ wget "https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip" -P /var/www/
$ unzip -q /var/www/uvdesk-community-current-stable.zip -d /var/www/ \

Configuring your helpdesk project

After you've downloaded and installed all the project dependencies, you can configure your helpdesk installation using either of the following ways:

Using Terminal

$ php bin/console uvdesk:configure-helpdesk

Using Web Installer Wizard

Extract the contents of zip and execute the project in your browser in case of project zip download:

http(s)://localhost/community-skeleton/public

In case of created project using command, execute the project in your browser:

http(s)://localhost/helpdesk-project/public

http(s)://example.com/public

After opening your project in the web browser, you will be greeted by the web installer which will guide you in configuring your project.

Run project on localhost (dev mode)

php bin/console server:run

How to clear cache:

php bin/console c:c

How to log in as admin/agent:

Below url is the default url for admin/agent login if you have not made any changes for /member prefix.

http(s)://example.com/en/member/login

How to log in as customer:

Below url is the default url for customer login if you have not made any changes for /customer prefix.

http(s)://example.com/en/customer/login

Docker Runtime

Dockerize your helpdesk project

Docker Persistent Container

Get started with Uvdesk now by using docker persistent container

Vagrant Virtual Environment

Get started with uvdesk now by using vagrant to setup virtual environment

Modules

Available Modules/Apps

Need something else ? email us at support@uvdesk.com

License

All libraries and bundles included in the UVDesk Community Edition are released under the OSL-3.0 license license.

Security Vulnerabilities

Please don't disclose any security vulnerabilities publicly. If you find any security vulnerability in our platform then please write us at support@uvdesk.com.

Feedback

Feedback (Support Community project by raising feedback)

Contributions

This project is hosted on Open Collective and exists thanks to our contributors:

Backers

Thank you to all our backers! 🙏

uvdesk / community-skeleton

Maintainers

Details