mfajfr/daktela-api

There is no license information available for the latest version (v1.2) of this package.

API for communication with Daktela

v1.2 2020-01-06 13:04 UTC

Requires

• php: ^7.1.3
• ext-curl: *
• ext-json: *
• guzzlehttp/guzzle: ^6.3
• nesbot/carbon: ^2.23

Unknown License

• Ing. Marek Fajfr

README

Documentation

Daktela API

Installation

    composer require mfajfr/daktela-api

Using

Connection

define('API_KEY', 'xxxxx'); // API section in Daktela

\Daktela\Connection::setSubDomain('example'); // Name of subdomain example.daktela.com
\Daktela\Connection::setAccessToken(API_KEY);

Fetch

Loading group of records.

    $rows = \Daktela\Models\ActivityCall\ActivityCall::fetch([
        // paginating, sorting, filtering ...
    ]);

Read

Loading specific record

    $call = \Daktela\Models\ActivityCall\ActivityCall::read('nameOfActivityCall');

Relations (HasMany)

Loading records related to one record

    $activity = \Daktela\Models\ActivityCall\Activity::read('nameOfActivity');
    $activity->statuses($force = true|false) // If $false == true then reload data

Legend

✅ ... Implemented

❌ ... Not implemented

🚫 ... Not available

Models

Basic methods

Namespace	Model	Fetch	Create	Read	Update	Delete
Account	Account	✅	❌	❌	❌	❌
"	AccountSnapshot	✅	🚫	❌	🚫	🚫
Activity	Activity	✅	❌	✅	❌	🚫
ActivityCall	ActivityCall	✅	❌	✅	🚫	🚫
"	ActivityCallChannel	✅	🚫	✅	🚫	🚫
"	ActivityCallRecording	❌	❌	❌	❌	❌
ActivityChat	ActivityChat	✅	❌	❌	❌	🚫
"	ActivityChatMessage	✅	❌	❌	🚫	🚫
ActivityEmail	ActivityEmail	✅	🚫	✅	❌	🚫
"	ActivityEmailFile	❌	❌	❌	❌	❌
ActivityFbm	ActivityFbm	❌	❌	❌	❌	❌
ActivitySms	ActivitySms	✅	🚫	❌	❌	🚫
Blacklist	BlacklistDatabase	✅	❌	✅	❌	❌
"	BlacklistNumber	❌	❌	❌	❌	❌
CampaignRecord	CampaignRecord	✅	❌	❌	❌	❌
"	CustomField	❌	❌	❌	🚫	❌
"	CustomFieldScheme	❌	❌	❌	❌	❌
"	Snapshot	✅	❌	❌	❌	❌
Contact	Contact	✅	❌	❌	❌	❌
"	ContactSnapshot	✅	🚫	❌	🚫	🚫
CrmRecod	CrmRecord	✅	❌	❌	❌	❌
Database	Database	✅	❌	✅	❌	❌
Event	Event	✅	❌	❌	❌	❌
Group	Group	✅	❌	✅	❌	❌
Music	Music	❌	❌	❌	❌	❌
Pause	Pause	✅	❌	✅	❌	❌
Profile	Profile	✅	❌	✅	❌	❌
QAForm	QAForm	✅	❌	❌	❌	❌
Queue	Queue	✅	❌	✅	❌	❌
"	QueueProfile	❌	❌	❌	❌	❌
Recording	Recording	✅	❌	✅	❌	❌
Role	Role	✅	❌	✅	❌	❌
Status	Status	✅	❌	✅	❌	❌
Template	Template	✅	❌	✅	❌	❌
"	File	❌	❌	❌	❌	❌
Ticket	Ticket	✅	❌	❌	❌	❌
TicketCategory	TicketCategory	✅	❌	✅	❌	❌
TicketSla	TicketSla	✅	❌	✅	❌	❌
Timegroup	Timegroup	❌	❌	❌	❌	❌
Transcript	Transcript	✅	🚫	❌	❌	🚫
User	User	✅	❌	✅	❌	❌
"	UserOptionsFields	❌	❌	❌	❌	❌
Wallboard	Wallboard	✅	❌	❌	❌	❌

Account/Account

HasMany		HasOne
Activity	❌	TicketSla	❌
Ticket	✅	User	❌
Record	✅	CustomField	❌
Contact	✅
Snapshot	✅
Attachment	❌
Synchronization	❌

Account/AccountSnapshot

HasMany		HasOne
		Account (account)	❌
		User (user)	❌
		TicketSla (sla)	❌
		CustomField (customFields)	❌
		User (created_by)	❌

Activity/Activity

HasMany		HasOne
Status	✅	Ticket (ticket)	❌
RT User	❌	Queue (queue)	✅
Attachment	❌	User (user)	✅
Channel	❌	Contact (contact)	✅
Recording	❌	NpsSurvey (survey)	❌
Statuses	✅	CampaignRecord (record)	❌
		User (created_by)	❌

ActivityCall/ActivityCall

HasMany		HasOne
Activity	✅	Queue (id_queue)	✅
Transcript	✅	User (id_agent	✅
ActivityCallChannel	✅	Contact (contact)	✅

ActivityCall/ActivityCallChannel

HasMany		HasOne
		ActivityCall (call)	✅
		User (user)	❌
		Extension (endpoint)	❌
		Activity (activity)	✅

ActivityCall/ActivityCallRecording

ActivityChat/ActivityChat

HasMany		HasOne
Message	✅	Queue (queue)	✅
Flow	❌	User (user)	✅
Activity (activities)	✅	Contact (contact)	✅

ActivityChat/ActivityChatMessage

ActivityEmail/ActivityEmail

HasMany		HasOne
Attachment	✅	Queue (queue)	✅
Activity	✅	User (user)	✅
		Contact (contact)	✅

ActivityEmail/ActivityEmailFile

HasMany		HasOne
		ActivityEmail (email)	❌

ActivityFbm/ActivityFbm

HasMany		HasOne
Message	❌	Queue (queue)	❌
Activity	❌	User (user)	❌
Flow	❌	Contact (contact)	❌
		FlowContact (fbm_contact)	❌

ActivitySms/ActivitySms

HasMany		HasOne
Message	❌	Queue (queue)	✅
Activity	✅	User (user)	✅
Flow	❌	Contact (contact)	✅

Blacklist/BlacklistDatabase

HasMany		HasOne
Queue	✅
Number	✅

Blacklist/BlacklistNumber

HasMany		HasOne
		BlacklistDatabase	❌
		User	✅

CampaignRecord/CampaignRecord

HasMany		HasOne
Status	✅	User (user)	✅
Snapshot	✅	Queue (queue)	✅
Activity	✅	Database (database)	✅
CustomField (customFields)	❌	Database (database)	✅

CampaignRecord/CustomField

CampaignRecord/CustomFieldScheme

CampaignRecord/Snapshot

HasMany		HasOne
Status	✅	CampaignRecord (record)	✅
CustomField (customFields)	❌	User (user)	✅
		Queue (queue)	✅
		User (created_by)	✅

Contact/Contact

HasMany		HasOne
Activity	❌
Ticket	✅
Record	✅
Snapshot	✅
Attachment	❌
Facebook contact	❌
Synchronization	❌

Contact/ContactSnapshot

HasMany		HasOne
		Contact	❌
		Account	❌
		User (user)	❌
		CustomField	❌
		User (created_by)	❌

CrmRecord/CrmRecord

HasMany		HasOne
Snapshot	❌	Type	❌
Attachment	❌	Contact	❌
		User	❌
		Account	❌
		Ticket	❌
		Status	❌
		CustomField	❌

Database/Database

HasMany		HasOne
		Queue (queue)	✅

Event/Event

HasMany		HasOne
Profile	✅	Event (event)	❌
Handler	❌

Group/Group

HasMany		HasOne
Profile	✅
Member	✅

Pause/Pause

HasMany		HasOne
Profile	❌

Profile/Profile

HasMany		HasOne
Queue	✅
User (assigned)	✅
User	✅
TicketCategory	✅
Profile	✅
Role	✅

QAForm/QAForm

HasMany		HasOne
Queue	❌
Question	❌

Queue/Queue

HasMany		HasOne
Profile	✅	Recording (recording_user(options))	✅
Status	✅	Recording (target_before(options))	✅
Template	✅	Recording (target_join(options))	✅
QAForm	❌	Timegroup (timecondition(options))	❌
BlacklistDatabase	✅	Music (music(options))	✅
CustomField	❌	Ivr (ivr_jump(options))	❌
CampaignRecord	❌	Status (missed_record_status(options))	✅
Database	❌	TicketCategory (crm_ticket_category(options))	✅
Group	✅	Template (signtemplate(options))	❌
Greeting	❌	Template (npstemplate(options))	❌
RT User	❌	Template (respond(options))	❌
		Template (respond_outside_timecondition(options))	❌
		Status (status_answer(options))	✅
		Status (status_busy(options))	✅
		Status (status_hangup_dialer(options))	✅
		Status (status_hangup_customer(options))	✅
		Template (closed_hours_template(options))	❌

Queue/QueueProfile

Role/Role

HasMany		HasOne
User	✅
Profile	✅

Status/Status

HasMany		HasOne
TicketCategory	✅	BlacklistDatabase	✅
Queue	✅
Type	❌

Template/Template

HasMany		HasOne
Profile	✅	Template (id_template)	❌
Queue	✅
Attachment	✅

Template/File

HasMany		HasOne
Template	❌

Ticket/Ticket

HasMany		HasOne
Bookmarked	❌	Ticket (id_merger)	❌
Status	✅	TicketCategory (category)	✅
MergeTicket	❌	User (user)	❌
Activity	❌	Contact	❌
Record	✅	Ticket (parentTicket)	❌
Snapshot	❌	User (created_by)	❌
Status	❌	User (created_by)	❌
CustomField	❌

TicketCategory/TicketCategory

HasMany		HasOne
Profile	✅	TicketSla	✅
Status	✅	Timegroup	❌
Ticket	✅	Queue (email)	❌
Notify	❌	Queue (call)	❌
Group	✅	Queue (sms)	✅
User	✅		:

Timegroup/Timegroup

HasMany		HasOne
		TimegroupCron	❌
		TimegroupGroup	❌

Transcript/Transcript

HasMany		HasOne
		ActivityCall (call)	❌
		RoutingCallActivityCallSteering (call_steering)	❌

User/User

HasMany		HasOne
Activity	❌	Role	✅
Ticket	✅	Profile	✅
Record	✅	IntegrationConfig	❌
Contact	✅	Announcement (target_announcement(options))	❌
Account	✅	User (target_user(options))	❌
Queue	✅	CallSteering (target_callsteering(options))	❌
User	✅	TimeCondition (target_condition(options))	❌
TicketCategory	✅	Customcontext (target_context(options))	❌
Profile	✅	Language (target_language(options))	❌
Role	✅	Ivr (target_ivr_menu(options))	❌
Wallboard	✅	RingGroup (target_ringgroup(options))	❌
Template	✅	Queue (target_queue(options))	❌
Event	✅
Group	✅
Pause	❌
RT Queue	❌
RT Activity	❌
Device	❌
Notify	❌
Macro	❌
Group member	❌
Announcement	❌
Saved filter	❌

User/UserOptionsFields

Wallboard/Wallboard

HasMany		HasOne
Profile	✅