README

Description

ViraXpress RMA is a Magento 2 return merchandise authorization extension that enables admin and customers to manage returns, refunds, replacements, inspection, and status tracking using a flexible workflow. It provides both logged-in and guest order lookup, OTP validation, configurable return policy, and email notification support.

Features

Admin dashboard for RMA requests, inspection status, and item-level return actions.
Frontend customer RMA request flow for existing customers and guest order lookup.
OTP-based guest verification (Order ID + Last Name + Email + OTP).
Configurable return policy:
- Enable/disable RMA module
- Return window (days after shipped)
- Per-order and per-item eligibility (order statuses, product types, categories)
- Allow file uploads with file-types and size control
Configurable reference lists (in admin):
- RMA statuses, item statuses, return reasons, item conditions, resolutions, inspection statuses, test results, actions taken
RMA item actions: refund, replacement, cancel, update status, move to inspection, and accept/reject logic
Email templates and notifications for new request, status updates, refund, replacement, with optional admin copies
Integrated admin menu:
- RMA > RMA Details
- RMA > Item Inspection
- RMA > RMA Configurations
- RMA config sections under Stores > Configuration > RMA and RMA Email.
Data model includes Request, Item, ItemInspection, ItemImage with resource models and collections
Extensible via standard Magento 2 conventions (etc/di.xml, etc/events.xml, UI components, controllers, blocks, templates)

Compatibility

Magento 2.4.x

Installation

Install the extension via Composer:
```
composer require viraxpress/rma
```

Run the following commands from your Magento root directory:

php bin/magento module:enable ViraXpress_Rma
php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy
php bin/magento cache:flush

Configuration

In Admin go to Stores > Configuration > RMA > RMA Configuration.
Enable module and configure:
- Return window
- Allowed statuses, categories, product types
- Register status and item reference values
- File upload settings
In Stores > Configuration > RMA > RMA Email Configurations, configure each email event and sender templates.

Support

For support, please contact ViraXpress at https://www.viraxpress.com or refer to the license agreement.

License

This extension is licensed under the ViraXpress license agreement. See https://www.viraxpress.com/license for details.

viraxpress / rma

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