README

Simple but effective solution to provide support. Due to its lightweight construction, it fits into any project. In addition, it offers a wide range of configuration options from the start and is therefore suitable for any area.

Features

Highly configurable
auto closing
file upload support
permission support
ticket categories
priority
easy to customize
uuid support
declare ticket reference
multiple language support

Preview

Ticket list: Ticket creation: Ticket show:

Todos

Improve documentation
tailwind and vue frontend
admin ticket scaffold
unit tests

Installation

You can install the package via composer:

composer require rexlmanu/laravel-tickets

After the installation

php artisan vendor:publish --provider=RexlManu\LaravelTickets\LaravelTicketsServiceProvider

Documentation

Currently the views are only implemented for bootstrap. After publishing, you should implement the layouts.

The trait HasTickets should be added to the user model

use RexlManu\LaravelTickets\Traits\HasTickets;

class User
{
    use HasTickets; // important for laravel-tickets
}

The ticket routes can be implemented via the macro

use Illuminate\Routing\Controller;
use RexlManu\LaravelTickets\Controllers\TicketControllable;

class TicketController extends Controller {

  use TicketControllable;

}

Route::tickets( TicketController::class );

For ticket referneces

use Illuminate\Database\Eloquent\Model;
use RexlManu\LaravelTickets\Interfaces\TicketReference;
use RexlManu\LaravelTickets\Traits\HasTicketReference;

class ExampleModel extends Model implements TicketReference {

  use HasTicketReference;

  // Check if user has access to this model
  function hasReferenceAccess() : bool {
      return request()->user()->user_id == $this->user_id;
  }

}

Add this model to the list of reference models now and Then you should see this model as reference

Config: All points of the configuration are documented.

Testing

composer test

Contributing

Please see CONTRIBUTING for details.

Security

If you discover any security related issues, please email rexlmanude@gmail.com instead of using the issue tracker.

Credits

License

The MIT License (MIT). Please see License File for more information.

rene-roscher / laravel-tickets

Maintainers

Details