marqu3s/octadesk-api

PHP client for Octadesk API.

v1.0.8 2024-06-26 21:48 UTC

Requires

• php: >=7.0.0
• guzzlehttp/guzzle: ^7.0

MIT

• Joao Marques

• api
• help
• bot
• support
• ticket
• octadesk
• whastapp

README

PHP client for Octadesk API.

This client supports Octadesk API v0.0.1 and is prepared to support the v1.0.0.

NOTE: The 1.0.0 version is under development by the time this was written.

Package GuzzleHttp is used to communicate with the API.

Usage

To query the API v0.0.1 use OctadeskApi::API_V0 as the parameter to the client's constructor $version parameter.

Use OctadeskApi::API_V1 to query the API v1.0.0.

For v0.0.1 you must get an access token by calling LoginApi and then use this access token in all requests. Pass it to the $apiToken parameter in the client's constructor. See the octadesk documentation. The api

For v1.0.0 you must use a token generated at Octadesk API page under admin settings.

Login

To get an access token for a user, query the LoginApi. The $apiToken must be generated at Octadesk UI in the tickets settings, integration code.

$subdomain = "mysubdomainatoctadesk";
$userEmail = "[e-mail]";
$apiToken = "octa.yyyyyyyyyyyy.zzzzzzzzzzzz";

$api = new LoginApi($subdomain, $userEmail);
$accessToken = $api->getAccessToken($apiToken);

Tickets search

$apiUrl = "https://api.octadesk.services";
$userEmail = "[e-mail]";

# The token obtained using LoginApi (to use with v0.0.1). See above.
# Or token generated at Octadesk API page under admin settings (to use with v1.0.0)
$accessToken = "OCTADESK.xxxxxx.xxxxxxx.xxxxxxx";

$api = new TicketsApi($apiUrl, $accessToken, $userEmail, "application/json", OctadeskApi::API_V0);

# Get tickets requested by someone.
$filters = [
  [
    "property" => "requester.id",
    "operator" => OctadeskApi::FILTER_OPERATOR_EQ,
    "value" => $personOctadeskUuid,
  ],
];

$sort = ["property" => "number", "direction" => "desc"];
$page = 1;
$ticketsPerPage = 10;

$response = $api->search($filters, $sort, $page, $ticketsPerPage);