Free self-hosted helpdesk and shared mailbox (Zendesk / Help Scout alternative)

1.6.8 2020-11-26 09:47 UTC

README

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PHP version Laravel version Build Status HitCount

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

FreeScout

Table of Contents

Features

  • No limitations on the number of users, tickets, etc.
  • 100% Mobile-friendly.
  • Multilingual (English, French, Italian, Polish, Portuguese, Russian, Dutch, German, Spanish, Swedish).
  • Seamless email integration.
  • Web installer & updater.
  • Starred conversations.
  • Forwarding conversations.
  • Merging conversations.
  • Moving conversations between mailboxes.
  • Phone conversations.
  • Sending new conversations to multiple recipients at once.
  • Push notifications.
  • Following a conversation.
  • Auto reply.
  • Notes.
  • Pasting screenshots from the clipboard into the reply area.
  • Configuring notifications on a per user basis.
  • Open tracking.
  • Editing threads.
  • Search.

Need anything else? Suggest features here.

Demo

Live Demo

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.

Android App iOS App

Modules

Available modules

Requirements

FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

  • Nginx / Apache / IIS
  • PHP 7.0 - 7.4
  • MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL

News & Updates

If you would like to be notified about important news and updates you can subscribe here

Installation

Installation Guide

Images & one-click installs:

Contributing

Screenshots

Dashboard:

Dashboard

Conversation:

Conversation

Mailbox connection settings page:

Mailbox connection settings page

Notifications:

Notifications

Push notification:

Push notification

Web installer:

Web installer

Login page:

Login page