daacreators/creators-ticketing

A robust and dynamic ticketing system for Filament 4.

1.0.7 2025-12-02 20:00 UTC

Requires

• php: ^8.2
• filament/filament: ^4.1
• illuminate/contracts: ^11.0|^12.0

MIT

• Jabir Khan

README

A robust and dynamic ticketing system plugin for Filament 4, providing a complete helpdesk solution for your Laravel application.

Screenshots

Tickets List

Ticket View

Submit Ticket Form

User's Tickets List

User's Chat View

User's Chat View with Closed Status

Features

• Full ticketing system with departments and forms
• Agent management with department assignments
• Custom form builder for ticket submissions
• Real-time ticket chat using Livewire
• Ticket statistics dashboard widget
• Granular permission system
• Read/Unread status indicators for agents
• File attachments support
• Responsive design
• Multi-language support
• Seamless integration with Filament 4

Requirements

• PHP 8.2 or higher
• Laravel 11.x|12.x
• Filament 4.1.7 or higher
• Livewire 3.x

Installation

You can install the package via composer:

composer require daacreators/creators-ticketing

After installation, publish the config file:

php artisan vendor:publish --tag="creators-ticketing-config"

Setup: Filament Panel Integration: The plugin integration code should be added to your main Filament admin panel provider file, which is typically located at: Open your AdminPanelProvider.php file and modify the panel() method as shown below. You need to include the use statement for the plugin class and call TicketingPlugin::make() inside the ->plugins() array.

app/Providers/Filament/AdminPanelProvider.php

use Filament\Panel;
use Filament\PanelProvider;
use daacreators\CreatorsTicketing\TicketingPlugin; // Add this line

class AdminPanelProvider extends PanelProvider
{
    public function panel(Panel $panel): Panel
    {
        return $panel
            ->default()
            // ... other panel configuration ...
            ->plugins([
                TicketingPlugin::make(), // Add the plugin call here
            ])
            // ... rest of the panel configuration ...
    }
}

Run the migrations:

php artisan migrate

Seeding Ticket Statuses

After running migrations, you can seed default ticket statuses using the provided seeder:

php artisan db:seed --class=daacreators\\CreatorsTicketing\\Database\\Seeders\\TicketStatusSeeder

This will create the following default ticket statuses:

• Open (Blue) - Default status for new tickets
• In Progress (Amber) - Tickets being worked on
• Answered (Green) - Tickets that have been answered
• Pending (Purple) - Tickets waiting for response
• Resolved (Green) - Tickets that have been resolved
• Closed (Gray) - Closing status for completed tickets

The seeder uses updateOrCreate to prevent duplicates, so you can safely run it multiple times.

Upgrading

Upgrading from v1.0.5 to v1.0.6

⚠️ Important: Version 1.0.6 introduces new fields to the database table. If you are upgrading from a previous version, you must run the migrations after updating the package to ensure the system functions correctly:

php artisan migrate

Configuration

Basic Configuration

Configure the package by setting values in your .env file or directly in the config/creators-ticketing.php file:

// Navigation group name in Filament sidebar
TICKETING_NAV_GROUP="Creators Ticketing"

// User model (if different from default)
USER_MODEL="\App\Models\User"

// Navigation visibility rules
TICKETING_NAV_FIELD=email
TICKETING_NAV_ALLOWED=[e-mail],[e-mail]

Navigation Visibility

You can control who sees the ticketing resources in the admin panel by configuring the navigation visibility rules:

'navigation_visibility' => [
    'field' => 'email', // or any other field like role_id
    'allowed' => ['[e-mail]', '[e-mail]']
],

Multi-language Support

This plugin is fully localized and supports multiple languages out of the box. It automatically detects and uses your application's current locale configuration (config/app.php).

Currently supported languages:

• 🇺🇸 English (en) - Default
• 🇪🇸 Spanish (es)
• 🇧🇷 Portuguese (Brazil) (pt_BR)
• 🇫🇷 French (fr)
• 🇩🇪 German (de)
• 🇸🇦 Arabic (ar)
• 🇨🇳 Chinese (Simplified) (zh_CN)

Publishing Translations

If you wish to modify the texts or add a new language, you can publish the translation files:

php artisan vendor:publish --tag="creators-ticketing-translations"

Usage

Creating Forms

1. Go to the Forms section in the admin panel
2. Create a new form with custom fields

Setting Up Departments

1. Navigate to the Filament admin panel
2. Go to the Departments section
3. Create departments and assign agents
4. Assign the form to specific departments

Managing Tickets

Tickets can be managed through the Filament admin panel. You can:

• View all tickets (New updates are marked with a "NEW" badge)
• Assign tickets to agents
• Change ticket status
• Add internal notes
• Communicate with users
• Track ticket activities

Frontend Integration

To add the tickets and ticket submission form to your frontend:

\\ Add to your blade file
@livewire('creators-ticketing::ticket-submit-form')

Dashboard Widget

The package includes a ticket statistics widget. Add it to your Filament dashboard:

use daacreators\CreatorsTicketing\Filament\Widgets\TicketStatsWidget;

class DashboardConfig extends Config
{
    public function widgets(): array
    {
        return [
            TicketStatsWidget::class,
        ];
    }
}

Security

The package includes built-in security features:

• Private file storage for attachments
• Permission-based access control
• Department-level agent restrictions

Contributing

Thank you for considering contributing to Creators Ticketing! You can contribute in the following ways:

1. Report bugs
2. Submit feature requests
3. Submit pull requests
4. Improve documentation

License

The MIT License (MIT). Please see License File for more information.

Credits

• Jabir Khan
• All Contributors

Support

If you discover any security-related issues, please email [e-mail].

Built with ❤️ by DAA Creators