thelia/zendesk-module

ZenDesk module for Thelia

1.0.8 2023-12-05 10:58 UTC

Requires

• thelia/installer: ~1.1
• zendesk/zendesk_api_client_php: ^2.2

LGPL-3.0-or-later

README

This module allows to retrieve the ticket of a retailer from ZenDesk

Installation

Manually

• Copy the module into <thelia_root>/local/modules/ directory and be sure that the name of the module is ZenDesk.
• Activate it in your thelia administration panel

Composer

Add it in your main thelia composer.json file

composer require thelia/zend-desk-module:~1.0

Usage

First go to https://{sous-domaine}.zendesk.com/admin/apps-integrations/apis/zendesk-api/

Activate Token Access and add a token API Copy your token and Save

Go to the configuration panel and add your subdomain, api token and Zendesk's username

When Connected, your customer will see their tickets from ZenDesk.

It's using the email of the retailer so be sure to add it in ZenDesk.

You should configure Zendesk Parameters

• user rules : allow your users to create and edit tickets or not (read-only by default)
• tickets type : allow your users to see only requested or assigned ticket or all (assigned by default)

Loop

[zendesk_users_loop]

You will see all the users who have both a Zendesk account and an account on your website