remdex/livehelperchat

Live Helper Chat - live support for your website. Featuring web and desktop clients. Compatible Windows, Linux, Mac. Desktop client powered by QT. Supports mobile phones based on XMPP service providers (GTalk, Xabber, Mono etc.)

Installs: 38

Dependents: 0

Stars: 421

Watchers: 86

Forks: 182

Open Issues: 42

Language: PHP

2.0 2014-06-04 15:50 UTC

README

It's an open-source powered application, which brings simplicity and usability in one place. With live helper chat you can bring live support on your site for free. http://livehelperchat.com

Demo

http://livehelperchat.com/demo-12c.html

Documentation

http://livehelperchat.com/documentation-6c.html

Extensions

https://github.com/remdex/livehelperchat-extensions

Translations contribution

https://www.transifex.com/projects/p/live-helper-chat/

Folders structure

  • Directories content:
    • lhc_web - WEB application folder.

Features

Few main features

  • XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)
  • Chrome extension
  • Repeatable sound notifications
  • Work hours
  • See what user see with screenshot feature
  • Drag & Drop widgets, minimize/maximize widgets
  • Multiple chats same time
  • See what users are typing before they send a message
  • Multiple operators
  • Send delayed canned messages as it was real user typing
  • Chats archive
  • Priority queue
  • Chats statistic generation, top chats
  • Resume chat after user closed chat
  • All chats in single window with tabs interface, tabs are remembered before they are closed
  • Chat transcript print
  • Chat transcript send by mail
  • Site widget
  • Page embed mode for live support script or widget mode, or standard mode.
  • Multilanguage
  • Chats transfering
  • Departments
  • Files upload
  • Chat search
  • Automatic transfers between departments
  • Option to generate JS for different departments
  • Option to prefill form fields.
  • Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
  • Cronjobs
  • Callbacks
  • Closed chat callback
  • Unanswered chat callback
  • Asynchronous status loading, not blocking site javascript.
  • XML, JSON export module
  • Option to send transcript to users e-mail
  • SMTP support
  • HTTPS support
  • No third parties cookies dependency
  • Previous users chats
  • Online users tracking, including geo detection
  • GEO detection using three different sources
  • Option to configure start chat fields
  • Sounds on pending chats and new messages
  • Google chrome notifications on pending messages.
  • Browser title blinking then there is pending message.
  • Option to limit pro active chat invitation messages based on pending chats.
  • Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
  • Users blocking
  • Top performance with enabled cache
  • Windows, Linux and Mac native applications.
  • Advanced embed code generation with numerous options of includable code.
  • Template override system
  • Module override system
  • Support for custom extensions
  • Changeable footer and header content
  • Option to send messges to anonymous site visitors,
  • Canned messages
  • Informing then operator or user is typing.
  • Option to see what user is typing before he sends a message
  • Canned messages for desktop client
  • Voting module
  • FAQ module
  • Online users map
  • Pro active chat invitatio
  • Remember me functionality
  • Total pageviews tracking
  • Total pageviews including previous visits tracking
  • Visits tracking, how many times user has been on your page.
  • Time spent on site
  • Auto responder
  • BB Code support. Links recognition. Smiles and few other hidden features :)
  • First user visit tracking
  • Option for customers mute sounds
  • Option for operators mute messages sounds and new pending chat's sound.
  • Option to monitor online operators.
  • Option to have different pro active messages for different domains. This can be archieved using different identifiers.
  • Dekstop client supports HTTPS
  • Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
  • Option for operator set online or offline mode.
  • Desktop client for
    • Windows
    • Linux
    • Mac
  • Flexible permission system:
    • Roles
    • Groups
    • Users

Forum: http://forum.livehelperchat.com/