multek/laravel-nps

A simple, focused NPS (Net Promoter Score) package for Laravel applications.

v1.0.0 2026-04-01 17:01 UTC

Requires

• php: ^8.2
• illuminate/contracts: ^11.0|^12.0|^13.0
• illuminate/database: ^11.0|^12.0|^13.0
• illuminate/http: ^11.0|^12.0|^13.0
• illuminate/routing: ^11.0|^12.0|^13.0
• illuminate/support: ^11.0|^12.0|^13.0

Requires (Dev)

• laravel/pint: ^1.0
• orchestra/testbench: ^9.0|^10.0|^11.0
• pestphp/pest: ^3.0|^4.0

MIT

• Multek

• survey
• laravel
• feedback
• NPS
• net-promoter-score

README

A simple, focused NPS (Net Promoter Score) package for Laravel applications. Collect user feedback on a 0-10 scale with survey campaigns, cooldown logic, and dismissal tracking.

Installation

composer require multek/laravel-nps

Publish the config and migrations:

php artisan vendor:publish --tag=nps-config
php artisan vendor:publish --tag=nps-migrations
php artisan migrate

Setup

Add the HasNpsResponses trait to your User model:

use Multek\Nps\Traits\HasNpsResponses;

class User extends Authenticatable
{
    use HasNpsResponses;
}

Usage

Creating a Survey

use Multek\Nps\Models\NpsSurvey;

$survey = NpsSurvey::create([
    'name' => 'Q1 2026',
    'description' => 'Quarterly NPS survey',
    'is_active' => true,
]);

Checking Eligibility

$user->canAnswerNps(); // checks cooldown, dismissals, eligibility
$user->canAnswerNps($survey); // for a specific survey

Recording Responses

$response = $user->answerNps($survey, 9, 'Great service!', ['source' => 'web']);

Dismissals

$user->dismissNps($survey); // records dismissal with attempt tracking

Using the Facade

use Multek\Nps\Facades\Nps;

Nps::currentSurvey();           // active survey or null
Nps::forUser($user);            // survey data if eligible, null otherwise
Nps::respond($surveyId, 9);     // record response for auth user
Nps::score($survey);            // NPS score (-100 to 100)
Nps::stats($survey);            // {score, total, promoters, passives, detractors}

Inertia Integration

Share NPS data via your HandleInertiaRequests middleware:

public function share(Request $request): array
{
    return [
        ...parent::share($request),
        'nps' => fn () => \Multek\Nps\Facades\Nps::forUser($request->user()),
    ];
}

In your React component:

const { nps } = usePage().props;
if (nps) {
    // Show NPS modal with nps.survey_id, nps.name, nps.description
}

API Routes

Routes are disabled by default. Enable them in config/nps.php:

'routes_enabled' => true,

Method	URI	Description
GET	/api/nps/current	Get active survey for auth user
POST	/api/nps/{survey}/respond	Submit response
POST	/api/nps/{survey}/dismiss	Record dismissal

Events

Event	When
NpsResponseSubmitted	User submits a response
NpsSurveyDismissed	User dismisses the NPS prompt
NpsSurveyCompleted	Survey reaches end date (dispatch manually)

use Multek\Nps\Events\NpsResponseSubmitted;

Event::listen(NpsResponseSubmitted::class, function ($event) {
    if ($event->response->is_detractor) {
        // Alert customer success team
    }
});

Configuration

See config/nps.php for all options including:

• cooldown_days — days between surveys (default: 90)
• max_attempts — max times to show after dismissals (default: 3)
• attempt_intervals — days between re-shows (default: [3, 7])
• eligibility_check — custom closure for additional eligibility logic

License

MIT