leo/core-sla

SLA Calculator

dev-master 2020-03-23 08:56 UTC

Requires

• php: ^7.0
• nesbot/carbon: ^2.25

MIT

• Leo Loves Coding

• itil
• sla
• service-level agreement
• itsm

README

About

SLA (a.k.a Service Level Agreement) Calculator, written in php for calculating a SLA Time.

A service-level agreement is a part of a standardized service contract where a service is formally defined. Particular aspects of the service – scope, quality, responsibilities – are agreed between the service provider and the service user. A common feature of an SLA is a contracted delivery time (of the service or performance). As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.

Usage

First of all, you need install some dependencies, please run this command before using.

composer install

Then you can use it now. See an example in a folder named examples/.

[WIP]

Contributing

You can contribute to this package by discovering bugs and opening issues.

Security Vulnerabilities

If you discover a security vulnerability within this project, please send an e-mail to Kiet Tran via [e-mail]. All security vulnerabilities will be promptly addressed.

License

This is open-sourced software licensed under the MIT license.